Shipping Policy

Shipping information · SHVDE

Last updated: 4 September 2026

1. Shipping Coverage and Availability

We ship to all addresses within the United Kingdom mainland from our Northwich distribution centre. Delivery to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, and the Channel Islands may incur an additional surcharge, which will be displayed at checkout.

All orders require a valid street address. We are unable to deliver large appliances to PO Boxes due to the size and weight of the items.

2. Processing Times

Orders placed before 2:00 PM GMT/BST are processed the same business day. Orders placed after this time or at weekends are processed the next business day.

Custom or special orders may require an additional 1–2 business days for preparation.

3. Shipping Methods and Delivery Times

• Standard Ground (2–4 days): Suitable for most deliveries across the UK mainland.
• Express (1–2 days): Expedited shipping for urgent orders.
• Next-Day (1 day): Available to select postcodes within England and Wales.
• Specialist Appliance Delivery: 3–7 days for large appliances including fridges, ovens, dishwashers, and dryers. Two-person delivery team with placement and packaging removal included.

4. Shipping Costs and Calculation

Shipping costs depend on weight, size, delivery location, and selected method. All prices displayed include VAT at 20% and are calculated at checkout in accordance with the Digital Markets, Competition and Consumers Act 2024. There are no hidden charges.

Free shipping applies to all orders over £400 (standard shipping only, UK mainland addresses).

5. Large Appliance Delivery

Fridges, ovens, dishwashers, and dryers are delivered by specialist carriers including DPD, Yodel, DHL, and our own trusted logistics partners. Delivery is arranged by appointment, and you will receive advance notice by email or SMS.

Our delivery team will bring the appliance into your home, place it in the room of your choice, and remove all packaging materials. Installation and connection services are not included unless explicitly purchased at checkout.

6. Packaging and Product Protection

All products are packaged with protective materials to prevent damage during transit. Original manufacturer packaging is preserved to ensure your appliance arrives in perfect condition.

7. Order Tracking and Communication

Tracking information is sent via email once your order has been dispatched. Our customer support team is available to assist with any delivery enquiries during business hours.

8. Inspection and Damage Claims

Please inspect your delivery upon receipt. If there is any visible damage to the packaging or product, please report it to the driver immediately and contact us within 24 hours.

For concealed damage discovered after unpacking, you must notify us within 48 hours of delivery. Photographic evidence will assist in processing your claim quickly.

9. Returns and Exchanges

You have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Return shipping for change-of-mind returns is the responsibility of the customer.

For faulty or defective goods, we will arrange collection at no cost to you in accordance with the Consumer Rights Act 2015. Please contact us to arrange a return authorisation before sending any items back.

Full details are available in our Returns & Refunds Policy.

10. Contact Information